Please accept our apologies if you are experiencing any problems with Parentpay. There have been a number of issues with the merging of the accounts and we are working to get this sorted as soon as possible and will keep you updated.
Complaints Policy & Procedure
This policy sets out the respective responsibilities of Ark academies and Ark central, including timescales and reporting to the Local Governing Body. It also sets out how complaints specifically directed at principals and head teachers are dealt with and defines the role of ESFA for dealing with parental complaints.
You can read our Complaints Policy & Procedure here: Complaints Policy & Procedure - September 2017-September 2020 SEPT 2018.pdf