If you need support from us please dont hesitate to contact us using the following email: vic.support@arkvictoria.org 

Please check our YouTube channel to listen to stories read by our Primary Student Support Managers.  Other resources to support parents and children can be found here.

Well Being Support Bereavement Support Free School Meals Vouchers Food Support  Supporting Families
COVID-19 info Autism and special needs E-Safety Student login queries Mental Health

Covid-19 Flow chart

Please read the following: 

Well Being Support

StarLine home learning helpline for parents
Star Academies have worked with a group of partners including David Ross Education Trust, Future Academies, Inspiration Trust, Mumsnet, Oak National Academy and United Learning  to set up a telephone helpline for parents  - StarLine – a new home learning telephone helpline - is now live to support parents and carers nationwide. The aim is to provide support to parents and carers by providing access to a team of qualified teachers and parenting experts. It’s available free to all parents and careers. Free, confidential advice is available six days a week by phoning the StarLine team on 0330 313 9162.  The team behind StarLine will also be broadcasting a weekly programme on YouTube. In each episode of StarLive, a guest presenter will share practical ideas for home learning. Further details can be found on the StarLine website

Waverley Education Foundation Support

Brain Gym.pdf

Meal Recipies.pdf

Bereavement Support

Cruse YouBeU Signposting Pack.pdf

Free School Meals Vouchers


Parenting Self-Care Support 

The following is a free webinar for parents offered by the Forward Thinking Birmingham: https://bep.education/events/parenting-self-care-support/

Food Support

Food Banks March 2020.pdf

Free Home Delivery Meal Service.pdf

Birmingham Food Donation.pdf

Supporting Families

Support during Ramadan

Parent resource pack.pdf

East Parent Telephone Support Line Flyer Sept 2020.pdf

Parents guide to coping with School closures.pdf

Princes Trust - Princes Trust are making our education programme tools and resources available to help you support young people during this time. 

Covid-19 info

Covid-19; supporting children and young people and staff wellbeing.pdf

Covid-19 Social distancing guide for those with underlying conditions.pdf

Autism and special needs

BCC Children with Disabilities and SEND_Plan_on_page_A3.pdf


E-safety leaflet 1.pdf

E-safety leaflet 2.pdf

E-safety leaflet 3.pdf


Now more than ever, our children, families and schools need us to stand with them, giving practical support to help keep children safe. For more information please use the following link: https://www.kidscape.org.uk/

Student login queries


Mental Health

“Around 1 in 4 people will experience a mental health problem this year yet the shame and silence can be as bad as the mental health problem itself. Your attitude to mental health could change someone’s life.” (Time to Change )

10% of children and young people aged 5 to 16 suffer from a diagnosed mental health disorder (Office of National Statistics. Mental Health of children and young people in Great Britain. 2004)

These are just some of the facts that really hit home!  We at Ark Victoria Academy want all our pupils to have the best support and care available.  All our staff aim to ensure that we take care of the wellbeing and the academic achievements of our pupils.

In school we have student support managers that are trained in the skills needed to listen and guide pupils that may need social, emotional or mental health support.

There are 2 post-boxes placed for pupils to post any concerns they may have within school. Pupils can find these in Oldknow library and outside the school nurse’s office in the Talbot Building. student support managers will deal with any concerns on a daily basis or signpost pupils and their families to appropriate  professionals who can support them.

Student support managers have an “open door” policy and one of them will be available at lunchtime and break time to listen or to talk to anyone that needs one to one support.

Mr Parkar, Mr Stead, Miss Masoud, Mr Curtis, Mr Mahon and Mrs Arif are our Student support managers.

Children and young people may be worried about the impact of coronavirus, social distancing or self-isolation. Those who already have mental health difficulties such as anxiety might be finding things particularly tough. Talk to them about what’s happening, check how they’re feeling and keep them as well informed as you can.

Tell children and young people where they can go if they are worried about anything or need to talk to someone while school is closed.

Childline provides a range of online tools that young people might find helpful:

• information about Coronavirus

• Calm Zone – activities to help let go of stress

• games to help take your mind off things

• information and advice on a range of topics including feelings, relationships, family and schools

• peer support message boards

• Childline Kids, our website for under 12s.

Childline can also give confidential help and advice. Calls to 0800 1111 are free or children can get support online.

PAUSE Forward Thinking Birmingham

Pause is a free service; you don't need an appointment; you can simply drop in for a chat.

Whatever your reason, whether you're a little worried about something that's going on in your life or you just need some space to think, Pause is here for you. Drop in and talk to one of the team, learn a new technique for managing your emotions or simply browse our online self-help materials. Pause is run by a friendly team of therapists, youth workers and volunteers, who are always on hand to lend a listening ear.

Monday, Tuesday, Thursday, Friday: 10am - 6pm, Wednesday: 12pm - 8pm, Saturday and Sunday: 11am - 4pm    

21 Digbeth, Birmingham, B5 6BJ

Please read the following: 

Pause call back service.pdf

Useful contact Information for students.pdf

Information for student support .pdf

Educational Psychologist East Parent Telephone Support Line.pdf

Kooth Support

Support whilst waiting for exam results.pdf