Birmingham Children’s Partnership - Emergency and ongoing help for Birmingham

As Lockdown 3 begins, we are aware that families will be facing another difficult period in a myriad of ways.  The Birmingham Children’s Partnership wants to ensure that any family in Birmingham which needs help is aware of how to find it quickly and easily.  The attached is a list of information on where to get help including:

• Emergency Food Assistance

• Mental Health Support

• Financial Assistance

• Domestic Abuse

• Early Help

Mental Health

“Around 1 in 4 people will experience a mental health problem this year yet the shame and silence can be as bad as the mental health problem itself. Your attitude to mental health could change someone’s life.” (Time to Change )

10% of children and young people aged 5 to 16 suffer from a diagnosed mental health disorder (Office of National Statistics. Mental Health of children and young people in Great Britain. 2004)

These are just some of the facts that really hit home!  We at Ark Victoria Academy want all our pupils to have the best support and care available.  All our staff aim to ensure that we take care of the wellbeing and the academic achievements of our pupils.

In school we have  Student Support managers that are trained in the skills needed to listen and guide pupils that may need social, emotional or mental health support.

There are 2 post-boxes placed for pupils to post any concerns they may have within school. Pupils can find these in Oldknow library and outside the school nurse’s office in the Talbot Building. The  Student Support managers will deal with any concerns on a daily basis or signpost pupils and their families to appropriate  professionals who can support them.

The Student Support managers have an “open door” policy and one of them will be available at lunchtime and break time to listen or to talk to anyone that needs one to one support.

Mr Stead, Mr Curtis, Mr Mahon and Miss Foster are our Student support managers.

If you find that you need additional support outside of school hours, the following services may be of interest to you:

PAUSE Forward Thinking Birmingham

Pause is a free service; you don't need an appointment; you can simply drop in for a chat.

Whatever your reason, whether you're a little worried about something that's going on in your life or you just need some space to think, Pause is here for you. Drop in and talk to one of the team, learn a new technique for managing your emotions or simply browse our online self-help materials. Pause is run by a friendly team of therapists, youth workers and volunteers, who are always on hand to lend a listening ear.

Monday, Tuesday, Thursday, Friday: 10am - 6pm, Wednesday: 12pm - 8pm, Saturday and Sunday: 11am - 4pm    

21 Digbeth, Birmingham, B5 6BJ


Barnardo’s launch new Covid-19 BAME helpline

  1. As you may have seen, Barnardo’s has launched a vital new support service to make a positive difference to the lives of many Black, Asian and minority ethnic children, young people and their families impacted by Covid-19.
  2. This is a UK-wide helpline, funded by the National Emergencies Trust which will focus on issues specifically affecting children, young people and families from Black, Asian and minority ethnic communities.
  3. The new service - 0800 1512 605 - is a freephone helpline and web chat facility for children, young people and families from those communities who are experiencing the long-lasting and wide-ranging impact of Covid-19.
  4. It will provide on-going support on a complex range of issues including mental health, bereavement, family break-down, neglect, back to school, parenting advice, counselling, family stress, discrimination, barriers to services and more.
  5. You can find out more about the new helpline by clicking here.

Please read the following: Useful contact Information for students.pdf


Roshni Counselling for Domestic Abuse

Roshni Counselling Flyer.pdf


How to keep safe online 

Parents top tips to stay Safe Online.pdf


Birmingham Children's Partnership

Emergency Help Jan 21.pdf







More Helpful sites

The Hub of Hope is the UK’s go-to mental health support signposting tool, with more than 1,800 local, regional, grassroots, and national services currently listed, and that number growing each day. More than just another mental health app, it is a gateway to recovery, where you can find readily available support near you. It includes a “Get Help Now” function which allows you to talk directly to Samaritans or access text message support via Crisis Text line. You can access the Hub of Hope FREE online or download for FREE from the App Store or Play Store. There is always help and there is ALWAYS hope.


The Muslim Youth Helpline (MYH) is an award-winning registered charity which provides pioneering faith and culturally sensitive services to Muslim youth in the UK.


The Papyrus guide has been developed to support teachers and non-teaching staff to build a Suicide-Safer school or college.


Rapha has been set up by Bethel Health and Healing Network so that people suffering low level mental health problems can have someone local to talk to in confidence about whatever is on their minds and have someone sincerely listen. Listen in a way which is not judgmental and by someone who has been professionally trained to hear and understand.


The Mix is A free, confidential telephone helpline and online service that aims to find you the best help, whatever the problem.

Give Us a Shout Provides free, confidential, 24/7 text message support in the UK for anyone struggling to cope. They can help with issues including suicidal thoughts, depression, anxiety, panic attacks, abuse, self-harm, relationship problems and bullying. Text "Shout" to 85258 to speak to an empathetic, trained volunteer who will listen and work with you to solve problems.


If you're under 19, you can also call Childline on 0800 1111. The number will not appear on your phone bill.


The Young Gamers and Gamblers Education Trust (YGAM) is a national charity with a social purpose to inform, educate, safeguard and build digital resilience amongst young and vulnerable people. Helping them to make informed decisions and understand the consequences around gambling and gaming.


Cherished UK Provides a nurturing, accepting, confidential space for girls to build positive attachment and explore their emotions.


MIND Birmingham has a useful list of Emergency contacts both regional and national, including who to call if you, a friend or a relative does not have a GP, Kaleidoscope Crisis in Sandwell, the Samaritans, and Forward Thinking Birmingham.


Forward Thinking Birmingham Stick Team - Do you have concerns about a child or young person’s mental health? If they are currently not receiving support from Forward Thinking Birmingham and are not in crisis, please consider booking a consultation with a clinician from our STICK team. The STICK team can offer support, guidance and signposting to organisations who can provide support.


Below are some useful websites most have free resources to support parents/carers and practitioners in guiding children’s safety online.

  • UK Safer Internet has many free resources to support the age 3-7 age group including a video of “digiduck” who believes what he read on the internet and got his homework wrong- it gives advice on how to check facts.
  • National Society for the Prevention of Cruelty to Children also has resources for safeguarding children online- did you know that Instagram was the most used platform in child grooming crimes during lockdown April-June 2020?
  • Child Exploitation Online Protection Centre also has useful free resources.
  • Childnet has useful free resources for parents and children.
  • Buy into a package of training support for staff and parents to help the support their children online.
  • Information for virtual courses…

  • Virtual Courses will take place via Microsoft Teams and - to a lesser extent – Zoom.
  • Links to join the course will be sent by the trainer before the course start date so please ensure that you check your emails.
  • Please read the course information, confirmations and any follow up emails carefully during and after your booking process, and follow the instructions for receiving or locating the link to the course.
  • Virtual courses have been re-designed from their usual face to face format, and so some alterations such as the requirement to complete pre-course work (in some instances) are in place for you.
  • If your organisation allows it, Microsoft Teams should be downloaded on your device and you should know how to use it prior to training.
  • For staff who cannot download Zoom (e.g. Birmingham Children’s Trust Staff), it will not be necessary to download the Zoom program in order to attend the virtual session.”


    Birmingham Children's Partnership - useful resources

    The Solihull Approach has launched a new course for Parents with Children with Additional Needs – this is part of the free online parenting courses that BCP offers. Worryingly there are reports that Emergency Departments are seeing a rise in visits from parents who are bringing in children who have behavioural rather than medical issues. It would be great if we could continue to promote these online resources to help with this issue. Link to the online platform – code is COMMUNITY