Dear parent/carer
Through the Department for Work and Pensions Household Support Fund, Birmingham City Council is providing £20 digital supermarket vouchers per child to families across Birmingham schools to provide support to households most in need over February Half Term and prevent holiday hunger.
Before 9th February 2024 you will receive an email/text from Pluxee Limited with a link to your voucher(s) and relevant password.
These are not being issued by Ark Victoria Academy so if you have any issues you will need to contact Pluxee Limited directly for support with your vouchers as detailed below:
Help and support – Parents and Guardians
The Customer Care team is here to support you, accessed through via the ‘help’ toggle. You can send an email directly from the portal, or alternatively you can use the phone number to contact them by phone. They are available 365 days a year, between 08:00 and 18:00.
Recipients have their own knowledge base, filled with help on how to exchange the link for a retailer voucher, including a short video showing them how to redeem their voucher.
The direct support phone number for Parents / Guardians is 0800 505 3924
The knowledge base provides articles and help with frequently asked questions relating to the redemption or use of their Free School Meal Voucher. In addition to this we also have a redemption video they can view if they need help specifically to redeem their voucher.
Parent / Guardian Redemption Video Link https://sodexo-ukie.videomarketingplatform.co/secret/79386857/b446b3282eb9873a16d20aa6a6476b77